Hi,

This looks like the module I'm looking for, I'm a Computer Consultant and have been looking for something like this for a few months now.

What I like about this module so far is.... the "Hour Bank"

A question I have about the Hour Bank and logging of tickets is can each ticket be updated with hours / partof used as the ticket progresses? or is the hours only charged when the ticket is finally closed??

A feature which would make me buy this module would be:

Ability to Auto create an Invoice with Full references to the "helpdesk/support requests" produced and emailed to client when the hour bank reached zero... Also included in the auto generated email a "paypal" BUY MORE HOURS type button..

A second feature also:

The ability to have an option to email in helpdesk requests - having these filtered via a "whitelist" of accept these emails only would be awesome!

Keep up the great work Guys n Gals :)

PS.  is there a Demo verson or a Trial version of the Support Module available?

Hi Francis,

Thankyou for your quick reply,

Some support tickets can last a month or two, and can rely on third party support personnel.  When I go and close a ticket, I do not necessarily remember how much time I've spent over the past month or so... it is essential to keep a running total of this.

Email in helpdesk requests:

I would have thought something like a configurable mail server input ie, servername/IP address, account, password - similar to what outlook does to collect the mail.
Then only import the emails from clients - maybe a simple "if email address exists from user database then import", "if not then skip".

End of bank hours report / invoice?

you didn't mention this in your last post - is it a feature that is already implemented?
- maybe a simple report, showing how the bank hours were used and can be exported to .csv or pdf something usable to create an invoice / report from.

I really like the look of this support module so far, but would require these features to make it usable.

Thanks for your comments,

Daniel Pustelnik.

Hi Francis,

Thank you for your reply,

Time per reply - Could this be entered by this box, and be kept tallyed up automatically - so at invoice time, one just needs to see the automatically generated total.

"The Invoice" @ "end of Bank Hours" - a summary of requests and time spent per request, I think all that is needed for this.

Email in - I feel that this is a necessary requirement personally, and I would be willing to help with any testing that you may require. - ie, email server or what ever you may need.

I have enjoyed talking with you, would you mind flicking me an email when it's ready,

I look forward to purchasing your product.

Kindest Regards

Daniel Pustelnik